Superfrock are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

*disclaimer*
PLEASE NOTE: PRODUCTION PIECES MAY VARY FROM PROTOTYPES / SAMPLES SHOWN. WHERE POSSIBLE WE WILL ALWAYS TRY AND SHOW ACTUAL PRODUCTION ITEMS, BUT IN ORDER TO BEST SERVE YOU, IT IS SOMETIMES NESCESSARY FOR US TO USE PROTOTYPES AND SAMPLES FOR PHOTOGRAPHIC PURPOSES.

As of 15 May 2008 all manual processing of payments or invoices will have a 5% handling fee, which will be added to invoice. NO EXCEPTIONS.

We try our best to ship orders immediately after processing.
Please be aware of the following:

ALL ITEMS ARE SHIPPED WITH RECORDED METHODS. ALL DAMAGES/BREAKAGES MUST BE REPORTED WITHIN 14 DAYS OF RECEIPT.
Damages / Returns procedure:
email all reports to sales@superfrock.com. You will be required to send the damaged item along with a printout of the authorising email to our London Studios. On receipt the damaged item will be replaced as soon as possible.
If damages are found after the 14 day post delivery period, we cannot guarantee that we can be of any assistance.

SECONDARY MARKET ITEMS HAVE NO WARANTY OR RECOURSE.

OUR DOLLS AND OTHER HEAVIER / FRAGILE ITEMS ARE SHIPPED BY COURIER. SUPERFROCK Ltd SUBSIDISES THESE SHIPPING COSTS FOR THEIR OWN PEACE OF MIND.
ALL OTHER ITEMS ARE SENT BY PARCELFORCE WORLDWIDE AND MAY TAKE LONGER TO ARRIVE THAN OUR COURIER SERVICE.
PLEASE NOTE THAT WE DO NOT COMBINE ITEMS TO SAVE ON SHIPPING.
IF YOU REQUIRE YOUR ITEMS TO BE SHIPPED TOGETHER, OR WE DECIDE FOR WHATEVER REASON TO COMBINE ITEMS, WE WILL NOT REFUND SHIPPING EXCESS.

Our Contact details:
Superfrock Ltd
83 Charlotte St
London W1T 4PR
United Kingdom
Phone: (+44) 207 251 8232
Fax: none
Email: sales@superfrock.com

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Proceed in the usual manner if you select Paypal as your payment method.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Debit/Credit card and Paypal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may contact us with your payment information via the telephone we do not store nor keep on file any card details.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We offer free 1st Class shipping to customers in the United Kingdom.
All European, Canadian & Asian orders are shipped via 'signed for' by Royal Mail and have tracking #'s.
All US orders are shipped via 'Air Sure' by Royal Mail and have tracking #'s.
All other areas are shipped by similar method depending on final destination.
Please do not ask us to falsify customs forms.
If your country is not in our drop down menu, please email us as we would love to add you to our list of worldwide shoppers.

We deliver your order as soon as full, payment has been received providing goods are in stock. We will normally process your order within 3 business days . International orders are generally received in under 14 days. All pre sales will reach you within 40 days and 40 nights.

If your item is not in stock, it is possible it is sold out. Once an item is sold out there is no guarantee it will be available again. If in doubt, please just email and ask if it is indeed in stock. When an item is sold out, we will remove it from the SUPERSTORE. It may well appear in our gallery or elsewhere, but only items in the SUPERSTORE are currently in stock.

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We guarantee your satisfaction. One of a kind and extreme editions do not carry any guarantee. All other items carry a 30 days 'we'll try our utmost to please you' waranty.

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0207 251 8232 (International +44 207 251 8232) or write to us at Superfrock Ltd 83 Charlotte St London W1T 4PR United Kingdom

Superfrock Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Please note: actual production merchandise may vary from protoype shown and all items are sold 'as is'.